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skechers.com SAFETY, SECURITY AND PRIVACY skechers.com 100% Safe Purchase Guarantee
skechers.com Privacy Policy
Notice to Parents
skechers.com 100% SAFE PURCHASE GUARANTEE
At skechers.com, you never have to worry about your credit card safety. If unauthorized charges are made to your credit card as a result of shopping at skechers.com, you will not be held liable.

Every credit card purchase on skechers.com is covered by our skechers.com Safe Purchase Guarantee. In addition to technological safeguards, laws have been passed to make certain that you can enjoy the convenience and security of shopping from home. Shopping online at SKECHERS is safer than using your credit card at a restaurant or department store.

In the event of any unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

The Fair Credit Billing Act states that your credit card provider cannot make you pay in excess of $50.00 of fraudulent charges. Although we never intend to have an incident of credit card fraud, if unauthorized charges are made to your credit card as a result of doing business with SKECHERS, you will pay nothing.

Even if your credit card provider does have you pay any of the $50.00 it can charge, SKECHERS will cover the expense, up to the full $50.00 if the unauthorized use of your credit card resulted through no fault of your own from purchases made on the skechers.com website while using SKECHERS' secure server. Please read more about our safe and secured online shopping below!
PRIVACY POLICY
skechers.com Privacy Policy: General Information skechers.com is owned and operated by SKECHERS USA, Inc. skechers.com supports the wholly owned divisions of SKECHERS USA, Inc, named SKECHERS and skechers.com.

This privacy policy explains how SKECHERS collects, uses and discloses your personal information. It explains how SKECHERS has taken steps to secure your personal information. It also explains your options regarding the collection, use and disclosure of your personal information. By visiting skechers.com, you accept the practices described in this Policy.

For your convenience, SKECHERS may offer links to other designer brand sites. Please note that this privacy policy applies only to skechers.com. Any other designer brand website may be subject to another privacy policy. SKECHERS encourage you to review the privacy policy posted at every website you visit before you provide any personal information.

skechers.com Encryption Technology/Security skechers.com secure socket layer (SSL) software is the industry standard and among the best software available today for secure shoe purchases. It encrypts your credit card number so that it cannot be read as the information travels over the secure Internet.

Protecting your personal order information is our priority. SKECHERS use Secure Sockets Layer (SSL) technology to ensure the security of your online shoe shopping. To check the security of your connection, look at the lower right-hand corner of your browser window after you access skechers.com secure server. If you see an unbroken key, or a closed lock (depending upon your browser) then SSL is active. To double check for security, look at the URL line of your browser. If you have accessed a secure server, the first characters of skechers.com address changes from "http" to "https."

Changes To This Policy skechers.com reserves the right to change this privacy policy at any time. If SKECHERS changes this privacy policy SKECHERS will notify members of the change.

Cookies Cookies are information files which a skechers.com server places on your computer when you visit skechers.com. skechers.com is able to access only the cookies that it sets on your computer and SKECHERS is only able to determine the type of computer operating system and browser that you and other customers are using. skechers.com collects this information in the aggregate in shoe purchase to improve access to skechers.com shoe content based on skechers.com's customers browsers and operating systems to make skechers.com content available to as many customers as possible. You can disable cookies on your computer by indicating this in the preferences or options menus in your browser, but if you do so you may not be able to access all areas or services at skechers.com.

IP Addresses An IP (Internet Protocol) address is a number that's automatically assigned to your computer whenever you surf the SKECHERS. SKECHERS servers automatically identify your computer by its IP address. When a visitor requests pages from skechers.com, our servers log the visitor's IP address. SKECHERS do not link IP addresses to any personally identifiable information. This means that a customer's session will be logged, but the user remains anonymous to skechers.com.

Log Data Log data consists of IP addresses and information generated by cookies (see above), and other details about a visit to skechers.com, such as the time of the visit and the type of SKECHERS browser used. Log data is collected passively and is not personally identifiable. Log data collected at skechers.com servers supply us with aggregate information about the number of visits to different pages on skechers.com. SKECHERS uses this information only to improve skechers.com shoe shopping experience.

Personal Information SKECHERS will never sell, trade or otherwise disclose personally identifiable information to anyone other than SKECHERS, our service providers (including product shippers), and in very rare cases, to law enforcement agencies or by court order. You can rest assured that providing your personal information to skechers.com will not result in junk mail or telemarketing calls. When you register, if you indicate that you wish to receive special shoe offers, SKECHERS will contact you by e-mail occasionally to inform you of changes to skechers.com, special shoe offers, cool new SKECHERS shoes, or other information that SKECHERS believe will interest you. You are given the opportunity with each e-mail notification to remove yourself from skechers.com e-mail contact list. We do not share your e-mail address with any other company.

You may visit most areas of skechers.com without providing any personal information. SKECHERS collects personal information from customers to complete your purchases, provide you with the products or services you request, or administer the skechers.com site. Those customers who enter a contest must provide their names and mailing addresses. This information allows us to identify winners of the contest. SKECHERS collects telephone numbers and e-mail addresses to facilitate our communication with customers if necessary, for instance because of a problem with a delivery or to notify contest winnings. SKECHERS do not use telephone numbers for telemarketing.

SKECHERS requests age and gender data to help us to better understand the demographics of skechers.com customers. This data helps us to design skechers.com to meet the needs of customers and improve their shopping experience when visiting skechers.com. Providing gender data is optional.

When you buy shoes online at skechers.com, SKECHERS collect payment and shipping information to process your purchase and deliver the SKECHERS. This information will be retained for skechers.com records and also allows you to place future shoe purchases without re-entering this information.

You may change any personal information via "My Account" link at the top nacigation header of skechers.com. Simply enter your email address, password and click "Log In" button at the bottom of the page. Once you are signed in, select on of the "Account Options" to change your desired information.
  • Manage My Address Book
  • Manage My Payment Accounts
  • Change My Password
  • Edit My Profile
  • Cancel My Account
Usage of Personal Information From time to time skechers.com communicates to customers by e-mail to inform them of changes to skechers.com, special shoe offers that might become available, and other information SKECHERS believe will be of interest to site visitors. When supplying personal information, you are asked if you would like to be included in these e-mail notifications. You are also given the opportunity with each e-mail notification to remove yourself from skechers.com e-mail contact list. SKECHERS do not share the collected e-mail addresses with any other company.
NOTICE TO PARENTS
SKECHERS is committed to protecting the privacy of children under the age of 13 years old. We have determined the best policy for SKECHERS is to prevent the collection of any personally identifiable information from children under the age of 13 years old. We have installed screening mechanisms to identify the age of all visitors to any skechers.com area that requires the collection of personally identifiable information. The visitor under the age of 13 years old will be informed of our policy and prevented from access to those areas of skechers.com that require the collection of personally identifiable information.

This policy will prevent visitors to skechers.com that are less than 13 years old from entering our contests, request our mail order catalog or register as a user of skechers.com. The parent can enter our contests, request a catalog or register as a user of skechers.com and share the catalog or contest prize with their children should they wish to do so.

Should you wish to contact skechers.com, here's how:
Customer Service Department
228 Manhattan Beach Blvd.
Manhattan Beach, CA 90266
Email: info@skechers.com
Fax: 1-888-566-5746
Customer Service: 1-800-746-3411
Hours of Operation: 8am - 1pm Pacific Standard Time